current Covid-19 policies
Welcome, to fresh mountain air and wide open spaces! We have always been committed to the health and safety of our guests, employees, and locals, and this season is no exception.
Our focus is following any current government public health orders as well as employing practices that we confidently believe are in the best interests of all. We will continue to do our part to help prevent the spread of COVID-19. All policies are subject to change to comply with government health orders and the evolving nature of the pandemic.
For detailed information on British Columbia’s current public health order and restrictions click here.
For a general resource of 'Know Before You Go' tools, click here.
Can’t find what you’re looking for? Please contact our Guest Services team at 250.578.5474 or email@example.com.
This page has been updated as of April 10, 2022. Stay tuned for summer operational updates as required.
Key areas of focus
Chairlift experience. If it’s your preference, you can load the chairlifts as an individual, in the group you came with, or use our singles lines to join others prior to loading. Single skiers and riders please ask others to ensure everyone is comfortable riding together.
Employee vaccinations. In the spirit of protecting our guests, employees, and local community, we are requiring all Sun Peaks Resort LLP and Sun Peaks Grand Hotel employees and volunteers to be fully vaccinated, as a condition of entering the facilities and providing services either directly or indirectly to guests. Please see below for more detail.
Face coverings. Proper face coverings are required for all patients and staff while inside our Patrol Patient Care Centre, and encouraged when riding our in-resort shuttle.
Secure your lift ticket online, in advance. We continue to encourage the purchase of lift tickets online, in advance, to guarantee access. The quantity of tickets available for sale each day may be limited. Ticket pick-up is available from convenient outdoor kiosks or ticket windows. Please see below for more detail on our ticket policies.
We continue to employ stringent cleaning and sanitization practices, require daily employee health screenings and encourage use of cashless transactions. Hand sanitizing stations are provided throughout the resort.
If you are unable to follow these guidelines and protocols, you will be asked to leave the premises.
GUEST RESPONSIBILITY & ARRIVAL INFORMATION
Please review the following frequently asked questions when planning your trip to Sun Peaks.
When should I not visit Sun Peaks?
For the health and safety of fellow guests and staff, please do not visit under the following circumstances:
- If you are showing symptoms of COVID-19, regardless of vaccination status. Simply put, if you’re feeling sick, please stay home. For symptom details visit BC Centre for Disease Control.
- If you are unvaccinated and live in a household with someone who has COVID-19, or have been exposed to someone sick or infected with COVID-19.
- *Due to the changing nature of federal health orders and entry requirements, if you're arriving/returning to Canada, please visit the Government of Canada Travel, quarantine and borders webpage to ensure you follow necessary protocols.
what constitues a face covering?
In accordance with the BC Public Health Order, a face covering is a mask or a tightly woven fabric that covers both the mouth and nose.
A face covering is required by all patients and staff while inside our Patrol Patient Care Centre, and encouraged when riding our in-resort shuttle.
Signage - what can I expect?
While in Sun Peaks, you will come across informative and consistent COVID-19 policy signage throughout the village and its facilities. Please respect and follow all instructions for the health and safety of all. This includes posted capacity limits when entering establishments, encouraged/requested physical distancing, and mask guidelines, among others.
Where can I Park?
Parking will be available at the following locations:
- Burfield P1 (limited)
- The Annex P2
- Village Day Lodge P3 (limited)
- Mt. Morrisey P5
Traffic flow in the Village Day Lodge and The Annex parking lots may be modified to accommodate increased vehicle traffic. Upon arrival to Sun Peaks, follow the direction of attendants or signage to point you from Sun Peaks Road to available parking.
IS STORAGE of personal belongings AVAILABLE?
To maintain a safe experience for guests and staff, generally there is no indoor storage for belongings available. Please leave all personal belongings in your vehicle, and ensure your vehicle is locked and items are secure. UDPATE: we are again offering cubby storage to guests at The Annex.
covid-19 testing in sun peaks
There are the following COVID-19 testing options available in-resort this season.
Asymptomatic testing for guests
COVID-19 testing is available for guests to fulfill travel requirements prior to returning home. This includes Rapid Antigen, Molecular, including PCR (Polymerase Chain Reaction) or NAAT (Nucleic Acid Amplification Test).
Tests MUST be pre-booked at least 14 days prior to departure, walk-ins are NOT permitted. Testing is provided by RN Collaborate, an independent, certified testing company.
For information including booking procedure, cost, and testing location, click here.
symptomatic testing for residents
The Sun Peaks Health Centre has partnered with Interior Health to be able to provide COVID-19 testing for symptomatic people who may have come in contact with the virus.
Appointments are required.
For more information including booking procedure, cost, and clinic location, please call 1.877.740.7747.
TICKETS AND SEASON PASSES
We continue to encourage the purchase of lift tickets online, in advance, to guarantee access. The quantity of tickets available for sale each day may be limited.
DO I VISIT GUEST SERVICES FOR TICKETS?
The indoor capacity of Guest Services is reserved for Season Pass pick up, Sports School bookings, and reciprocal pass ticket redemption only. Staff at the exterior Ticket Windows at the parking lot side of the Village Day Lodge can assist with general resort information.
HOW DO I PURCHASE OR PICK-UP MY DAY TICKET?
We strongly encourage guests to purchase your day ticket in advance, online. Some tickets may be available for purchase in-resort if quantities are available, these can be purchased from our outdoor ticket windows.
Remember, if you possess an RFID Mountain Card (from last winter or summer) you can, and should, use this same card going forward to avoid a $5 new card fee. If you end up with multiple cards, any card will work to scan as all cards are linked to your current products (only one card can be scanned per day).
The most efficient option to pick-up pre-purchased alpine tickets are the ticket pick-up kiosks; four contact-less ticket kiosks located slopeside at the Village Day Lodge. In addition to the kiosks, tickets can be picked up at the ticket windows at the Village Day Lodge (parking lot side) and the Sun Peaks Nordic Centre at Mt. Morrisey.
Redeem your ticket with your order confirmation email. You can use your mobile device or a printed copy of this order confirmation (both must include the barcode).
The most efficient option for Nordic skiers is from the Sun Peaks Nordic Centre at Mt. Morrisey. Nordic tickets can also be picked up from the areas listed above.
HOW DO I PICK UP MY SEASON PASS?
Season Passes can be picked up during regular operating hours, 8:00am to 4:30pm daily, at Guest Services in the Village Day Lodge. As a reminder, if you already possess an RFID Mountain Card from another season or product, we strongly encourage you to reload that card and avoid paying a $5 new card fee. If you end up with multiple cards, any card will work to scan as all cards are linked to your current products (only one card can be scanned per day).
WHAT IF I NEED TO CANCEL MY DAY TICKET?
As a standard policy, Sun Peaks Resort lift tickets are non-refundable and non-transferrable.
However, there are modifications to this policy due to the impacts and circumstances surrounding COVID-19. We want to ensure all guests are able to purchase with confidence.
The following policies and procedures will be in place for Alpine and Nordic Day Ticket cancellations/refunds for the winter 2021-22 season:
- If lift access is fully closed for purchased dates, guests will receive a full refund.
- If guests are affected by government imposed travel restrictions (by government order) due to COVID-19, a refund will be provided. This applies to orders restricting travel of the general population and does not apply to individual cases of restricted travel based on isolation, quarantine, inability to meet border crossing requirements, or otherwise.
- If lift access is open, but the guest is unable to travel for any other reason, our standard policy applies (tickets are non-refundable and non-transferrable).
WHAT ARE RFID CARDS?
Last year, Sun Peaks Resort upgraded all passes/tickets and lifts to include RFID technology, providing contact-less and efficient lift loading for guests. Additional information about how to use the new RFID Mountain Cards can be found here.
Your Mountain Card, whether originally purchased as a day ticket or a Season Pass in either season, can (and should!) be reloaded with additional products for this season and beyond. Hold onto it for all future use. There is a $5 fee each time you are issued a new card, so it pays to re-use, and it helps the environment! If you end up with multiple cards, any card will work to scan as all cards are linked to your current products (only one card can be scanned per day).
Adding additional days to your Mountain Card in advance via the online store will allow you to go direct-to-lift upon arrival in resort.
THE SUN PEAKS GRAND HOTEL AND CONFERENCE CENTRE
The Sun Peaks Grand Hotel has modified operating procedures to ensure that the health and safety of all guests and staff is the top priority. For additional information on your stay at the Sun Peaks Grand, please review their arrival and stay guide.
other RESORT ACCOMMODATION
Please contact your accommodation provider for their specific operating policies and safety procedures.
SUSPENDED & modified SERVICES
The following winter activities have been suspended for winter 2021-22:
- Alpine Fondue & Starlight Descent
- Bungee Trampoline
- Cat Trax Groomer Rides
- First Tracks
- Kamloops Blazers Hockey Games
- Nancy Greene Reception
- Ski Bike
- Snow Limo
- Tube Time
Events will follow the current BC provincial health order requirements. Visit the website for details.
For updated Sun Peaks events schedule, click here.