For the golf course, we’ve increased the time between tee times and have other specific guidelines in place for check-in and while on the course. Click here to read more. (link to the golf course page)

COVID-19 Updates

For the latest COVID-19 updates please click the below link. 

COVID-19 UPDATES 

COVID-19 Safety Practices 

Sun Peaks Resort is committed to ensuring the health and safety of our guests, staff and local residents. In an effort to provide a safe recreational experience we have implemented new measures and protocols throughout the Resort.

guest responsibility

For the health and safety of fellow guests and staff, please do not visit:

  1. If you are showing symptoms of COVID-19. For symptom details visit BC Centre for Disease Control.
  2. If you have travelled outside of Canada and returned within the last 14 days. You are not be permitted to visit until you have self-isolated for 14 days. 
  3. If you live in a household with someone who has COVID-19, or have been exposed to someone sick/infected with COVID-19.

while in resort

While visiting Sun Peaks Resort and our facilities please:

  • Follow physical distancing guidelines of 2 metres (6 feet)
  • Follow limited occupancy signage posted on storefronts
  • Follow direction from staff (if you have any questions please do not hesitate to ask)
  • Use tap payment when possible

If you are unable to follow the guidelines and protocols, you will be asked to leave the premises.

SECURE YOUR TICKET! BUY ONLINE, IN ADVANCE

There will be a limited amount of tickets available for sale each day to manage guest numbers, overall guest experience, and to ensure safety protocols are followed. Tickets should be purchased online in advance to guarantee access. Window ticket sales may not be available in resort. 

BUY ONLINE

Lift Lines and Chairlifts

Guests are asked to follow the direction of physical distancing signage while in lift lines and ride with those you came with.

Lift Lines - Face Coverings Are Recommended

Face coverings are recommended in all lift lines and while riding lifts. 

Riding the Chairlift

Guests who are travelling, hiking or biking together can be seated together on chairlifts. To ensure the safety of all guests and staff, groups of guests will not be seated with people outside of their bubble. Two unrelated singles may ride lifts together, sitting on opposite sides of the quad chairlift. However, singles will not be required to ride with another guest if they are not comfortable and would prefer to ride alone.

We ask all guests to avoid congregating in large groups outside of lift lines, or in lift unloading areas, and take advantage of our wide-open spaces to enjoy safely!

GUIDELINES FOR MOUNTAIN BIKERS

  • A mask or face covering is recommended in lift lines
  • Please lift /remove full face helmets for RFID  purposes
  • Please leave gloves on or use hand sanitizer provided
  • Follow staff instructions
  • Ask for help if uncertain about loading lift or loading bikes
  • Chairs on lifts are being disinfected on a daily schedule

GUIDELINES FOR HIKERS

  • A mask or face covering is recommended in lift lines
  • Follow staff instructions
  • Ask for help if uncertain about loading or unloading chairlift
  • Please use hand sanitizer provided
  • Chairs on lifts are being disinfected on a daily schedule

Signage

           Helmets Up     Leave Space

The Golf Course at Sun Peaks Resort 

Please review the following COVID-19 Best Practices for the Golf Course. Players are required to follow these guidelines:

TEE TIMES & SANITIZATION PRACTICES

  • Tee times are 10 minutes apart.
  • Booking in advance is required and can be made online or over the phone.
  • An email address, phone number and credit card will be required to book.
  • On-going cleaning and disinfecting measures in place for common touch points; power carts, clubs, handles, credit card machines, countertops, pens, etc.
  • A variety of cleaning products will be used including commercial grade disinfectant, and alcohol based.
  • Hand sanitizer will be available in the pro shop and facilities.

FACILITIES

  • Pro Shop: Please follow any direction from staff
    • Face masks are recommended when indoors at all times.
    • Maximum of 8 guests in the Pro Shop at a time.
    • Use hand sanitizer before entry.
    • No refunds or exchanges will be issued.
  • The Driving Range is closed, we apologize for any inconvenience
  • Washrooms: Village Day Lodge (for opening) and the Umbrella Café after Hole #10.
  • Food & Beverage: Café Soleil before your round. Masa’s Clubhouse for off-sales after 11:00am. On course call ahead from Hole #9 to the Umbrella Café 250.578.3652, located after Hole #10.

ARRIVALS

  • Confirm the Pro Shop is not at maximum occupancy before entering and sanitize hands.
  • Maintain physical distancing of 2 metres/6 feet at all times on and off the course.
  • Hand sanitizer will be available. We recommend you bring your own hand sanitizer and wipes for peace of mind.

ON COURSE

  • Only touch/handle your own equipment (clubs, balls, gloves, carts). 
  • Do not touch flagstick. Arrangements have been made for easy ball retrieval.
  • Do not congregate on tee decks and greens.
  • Practice continuous putting until the ball is holed.
  • Instead of handshakes/high fives, try a bow or happy dance. Get creative!

AFTER PLAY

  • Return cart to designated area. Please remove all garbage and personal belongings. Garbage/recycling bins will be provided.

SUN PEAKS REsort RENTAL & RETAIL OPERATIONS

Face are recommended when guests are inside all Sun Peaks operated retail locations including Elevation Bike Ski & Board, The North Face Mountain Outfitters, Three Peaks, Fall Line Tuning and Repair Centre, John Tod Trading Co., and Southside Board Shop. 

Specific information regarding rental facilities can be found below, otherwise guests should follow the instructions from signage and staff at all retail locations.

Elevation Bike, Ski & Board

Rental reservations are available online, with rider specific information collected, required waivers completed, and all payment information collected through the online booking process. 

Rental returns will be facilitated through an outdoor location, eliminating the need for guests to re-enter the building.

Rental and retail space at Elevation Bike, Ski & Board has been separated, to reduce congestion and improve the flow of guests in both the retail shop and the rental area. The rental area will service one group or family at a time, with no exceptions. 

Fall line tuning and repair centre

Booking a Service

  • Appointments can be made by calling Fall Line directly at 250.578.5580.
  • Due to high demand, turn around time for services and repairs may be longer than normal.

Bike Parts, Tools & Accessories from Fall Line

Due to potential part shortages, limits may be in place on select bicycle parts. These restrictions are subject to change as we assess our inventory requirements for the summer. Thank you for your understanding.

Capacity Limits

Follow limited occupancy signage posted on storefronts.

Inside Capacity Limited To

Maintain Physical Distance Signage

Signage

Sports School

The Sun Peaks Sports School is offering a variety of lessons, camps and tours for guests ages 10 and older this season.

BOOKING LESSONS

Guests are encouraged to book lessons, camps and tours by email sportschool@sunpeaksresort.com or by phone at 250.578.5505, with as much notice as possible.

Lessons will have capacity restrictions to ensure the safety of participants and instructors. Private and group lessons are available for 10 years and older.

ARRIVING FOR YOUR LESSON

Please arrive at the meeting area in advance of your lesson time. Bike lessons and hike tours will meet at the Rendezvous Hut, slopeside of the Village Day Lodge near the base of Sunburst Express. All participants will be required to follow applicable resort guidelines. 

Please do not arrive for your lesson if you are feeling unwell, have travelled outside Canada within the last 14 days, or have been in contact with someone confirmed COVID-19 positive within the last 14 days. If you become unwell between booking and the day of your lesson, please call 250.578.5505 to cancel your reservation.

Please ensure all equipment is in working order prior to arrival, as instructors will have limited contact with the equipment of lesson participants.

DURING YOUR LESSON

Per physical distancing requirements, instructors will be maintaining two (2) metres of space between themselves and participants when stationary during lessons. That space will increase to more than five (5) metres when biking or hiking.

Instructors will carry hand sanitizer, and provide any updated or lesson specific information at the start of your lesson.

RIDING THE CHAIRLIFT

We ask all lesson participants to be capable of loading and riding the Sunburst Express high-speed detachable quad chairlift. Anyone under 1.35 metres in height will be assigned an accompanying person to load and ride with. Lesson participants may load in groups, as long as the others on the chair are within their bubble. 

 

Lodging

The Sun Peaks Grand Hotel and Conference Centre

The Sun Peaks Grand Hotel has modified several operating procedures to ensure the health and safety of all guests and staff is the top priority. For additional information on your stay at the Sun Peaks Grand, please see the arrival and stay guide.

Resort Accommodation

For all other resort accommodators, please contact your accommodation provider for their specific operating policies and safety procedures.

Suspended Services

Due to safety concerns regarding distancing and sanitation, the following activities are unfortunately suspended for summer 2021.

Select Events

Events with over 50 attendees, with the exception of competition events where physical distancing can be maintained. Competition spectators are not permitted.

Bungee Trampoline, MCC, Mini Carts and Tod Mt Mining Co.

Closed until further notice.

Childminding

Closed until further notice.

Signage You'll see while in resort This Winter

You will see the below signage regarding physical distancing procedures and general information while in resort.

Chairlift Guidelines

Chairlift guidelines

 

Please read Before Entering  - This Facility has limited Capacity

Please Read Before Entering

Leave Space

Leave Space

STAND HERE

Stand Here  Stand Here Floor

 

Sanitize HanDs Here

Sanitize Hands Here

Masks Recommended Indoors

Masks Indoors

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